Return Policy
At Norlonto, we want you to feel confident and satisfied with every purchase. If you are not completely satisfied with your order for any reason, we are happy to help with a return, provided the product meets the return conditions below.
Return Period
We accept return requests made within 15 days of the original purchase date.
To be eligible for a return, please contact our customer service team within these 15 days. Return requests submitted after 15 days may not be accepted.
Return Conditions
To qualify for a return, the product must meet all of the following conditions:
- The product must be unused and unworn.
- The product must be in its original condition.
- The original packaging must be complete and intact.
- The product must not show signs of damage, alteration, or use.
- Include all original product packaging and relevant accessories with the return.
For hygiene, quality, and customer satisfaction reasons, we may not accept returns for products that have been used, worn, damaged, or returned without complete original packaging.
How to Request a Return
If you would like to return an item, please get in touch with our customer service team first.
Our return process is simple:
- Contact Us
Contact our customer service team by phone or email and provide your order information and the reason for your return request.
- Receive Instructions
Our customer service team will review your request and provide return instructions and any information needed to proceed.
- Prepare Your Package
Please pack the product carefully in its original packaging and protect the item during shipping.
- Send the Return
Follow the return instructions provided by our customer service team and send the package as directed.
Please do not send a return before contacting us and receiving return instructions, as this may delay the processing of your return.
Return Review
Once we receive your returned product, we will inspect it to confirm it meets our return conditions.
If the product is unused, in its original condition, and has complete packaging, we will proceed with the return according to our applicable return and refund process.
If the returned product does not meet the stated conditions, we may be unable to accept the return.
Refunds
Once we receive and approve your return, we will process the applicable refund.
The time required for the refund to appear in your account may vary depending on the original payment method and the processing time of the relevant payment provider.
If you have questions about your refund status, please get in touch with our customer service team.
Important Information
Please make sure that the product is securely packaged when sending it back. Norlonto is not responsible for products that are damaged or lost during return shipping due to inadequate packaging.
We recommend keeping your return shipping information and tracking details until the return process is complete.
Return eligibility depends on the product's condition and compliance with the requirements outlined in this policy.
Contact Us
If you have any questions about our Return Policy or would like to request a return, please get in touch with us:
Phone:
+1 214-335-3282
Email:
norlonto@hotmail.com
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM
Our customer service team is happy to guide you through the return process.
Thank You
Thank you for choosing Norlonto.
We appreciate your trust and support, and we are committed to making your shopping experience as simple and reassuring as possible. If you have any questions about your purchase or need assistance with a return, please don't hesitate to contact us.